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Frequently Asked Questions

General Questions about the process?
How to create, design and send an email flyer

How much does it cost to send a flyer?
A full county send is only $49. This is for a one-time send to one full county. Resends are only $29, which includes any text changes. There are no other fees. View our pricing page

Can I send to more than one county?
Yes, in the same state. Additional counties are $49 each.

Can I send a flyer to promote my business, or any other type of non-property listing flyer?
Our primary focus is real estate property listing flyers, with actual real estate for sale, with no other forms of advertising allowed, due to current regulations. However we do encourage you to add your busienss listing to our Service Provider page.

How do I access my flyer preview?
Flyers are always designed within 8 hours. Login to your account and check the status of your flyer. Once it is marked as 'pending approval' you can view, edit and approve it for sending. Click here to login to your account.

How do I order a resend of a previous flyer at the reduced rate of $29?
Simply login to your account, and click the edit/resend link next to the appropriate flyer. After paying, your flyer will become editable, and you can then change any text on your flyer, and approve for sending when ready.

I am having trouble uploading my photos on your upload page. What do I do?
You can always email your photos to photos@emailflyers.net. Just reference the property address of your flyer in your email.

I receive your flyers, but no photos display, just blank white boxes. Why?
Due to internet security, many mail programs such as Microsoft Outlook block external images by default. You simply have to locate the setting to display the images. List of mail programs and steps to enable photos.

What photo formats do you accept?
We accept the following formats: JPG (recommended), GIF, BMP, TIF. Minimum 500 pixels wide.

How do I know what my property photo layout will look like on my flyer?
Your property photo layout will be based on the number of photos you upload. View the various property photo layouts..

How many agents do you send the emailflyers to?
It varies with each area. Select your area from the home page to view the email list details. If your area is not listed, simply send us an inquiry using the contact form below and we will respond with the list size.

How are the flyers viewed when agents open the email?
The flyers are viewed immediately when the email is opened. We do not send flyers as links or attachments.

On my initial preview while ordering, I do not see my virtual tour, MLS or map links. Why?
The MLS link and virtual tour links will display on your final preview, if you entered links during your order. You will be able to test them or modify them at that time. Map links will display on your final preview.

I have successfuly paid for my order, but I either did not have a chance to upload my photos, or I want to upload them later. What do I do?
Once you have successfuly completed and paid for an order, there will be a photo upload link next to your order in your account. Simply login to your account, and click on 'My emailFlyers' and click the photo upload link. There is no time limit; your order will remain active in the system for you to upload your photos anytime in the future.

After my flyer has been approved, how do I verify if and when it was sent out?
There is a status field next to every order in your account. Just login to your account, and if the status says "Complete" next to your flyer order, that means your flyer has been sent out. Furthermore, there is a date/time column with a "last status date". The time and date listed under this column is the date and time your flyer was sent out. All times are Pacific time.

Can I order a pre-MLS or pre-construction property flyer?
Yes.

Can I order a commercial property flyer?
Yes.

Can I order a for sale by owner flyer?
No. We send flyers to real estate agents only.

Can I send my flyer to another state?
We can only market your flyer within the state.

How long does it take to create and send my emailflyer?
We will design your flyer within 8 hours of receiving your order and property photos, often times within hours. Once you approve your flyer by logging into your account, it will be sent within 8 hours following approval.

Can I use my personal photo and company logo on my flyer?
Yes, the upload page will instruct you on how to upload all of your photos.

Can I send a flyer in my own format, or send my own pre-existing flyer, PDF, or other HTML flyer?
All flyers must be in our standard format for consistency and automation. We can use your graphic on your pre-existing flyer and integrate it as the main property photos. Simply upload a jpg of your flyer when you order and we will handle the integration.

How do I contact customer support?
If your question is not addressed above, please use the contact form below. To streamline our service, and provide the most efficient response, we handle all inquiries online.

Online credit card payment issues ONLY:
billing [at] emailflyers.net


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